Do you have questions? We have (most) answers here.
What languages do you speak?
On top of English and French, we speak Portuguese, Arabic and Tagalog. Still working on our Sanskrit though.
Can I get a same-day appointment?
We do our best to accommodate our patient's schedules, and we are always available for dental emergencies. New patients are always welcome.
Will my insurance cover my visit?
Yes, we accept all insurances. As a non-assignment office, we expect full payment by the end of the appointment, and we submit the claim to the insurance company on your behalf. You usually get your reimbursement by mail or direct deposit within 2-5 business days.
Every insurance policy is different - we do our best to assess what the policy covers, but we always recommend our patients to confirm their coverage on their insurance policy.
Major procedures (crowns, bridges, dentures, implants, etc) usually need to be pre-approved by the insurance company, unless it's an emergency. Please contact us in advance so we can have the procedure pre-approved before you come to your appointment.
Are you a holistic practice?
We follow several concepts that holistic practices preach - looking at the patient as a whole and not just focusing on one particular tooth or gum problem, reducing the number of chemicals and drugs that we put into our bodies, using more bio-compatible materials, using digital x-rays which reduces emitted radiation by as much as 80% over traditional x-ray systems, and being environmentally friendly.
That's why our appointments are usually a bit longer than traditional ones - we take the time to know all aspects of the patient's habits and concerns, and then explain the findings and the treatment options.
We do offer traditional treatments when they are the best option. All our procedures and treatments are firmly based on science, evidence and research, and we keep learning every day.
How can I get more information about the VIVOS System and assess if I am a potential candidate?
We offer online Patient Education Meetings regularly. We also have a VIVOS resource page with case studies, scientific articles and testimonials that you can access here.
You can also visit www.vivoslife.com and take the self-assessment to verify if you are a potential candidate for the treatment, and schedule a consultation with Dr. Inoue-Cheng, which lasts 60-90 minutes.
How much radiation will I be exposed to?
We use digital x-ray devices which reduce the emitted radiation by as much as 80% over traditional x-ray systems.
Our typical x-ray emits roughly half of the radiation that you get from the environment during a day.
For cases when we need more frequent monitoring, we have a radiation-free cavity detection system, which utilizes a laser beam to illuminate the tooth from the inside and allows us to detect cavities and fractures in hard to see spots, such as in between the teeth.
Are one-day crowns as good as the traditional (porcelain) ones?
We use mainly 2 materials for our crowns: Zirconia and Lithium Disilicate Glass (ceramic) - eMax.
Zirconia is the first choice for back teeth crowns due to its high strength. It lasts longer than porcelain while holding none of its disadvantages.
Lithium Disilicate Glass (eMax) is usually the right choice for front teeth, due to its excellent esthetics, durability, and strength.
Both materials are stronger than porcelain and have none of the cons, such as allergies or discoloration near the gum line.
Are you guys good with kids?
We love having kids at the office! We take great care to avoid stress and reduce any discomfort - most of us are usually anxious about going to the dentist, but we have the experience and the technology to make it a pleasant experience for your little ones!
The sooner they start going to the dentist, the easier it is to treat and prevent any issues, especially craniofacial and airway related disorders. It's a crucial period when we can help your kids to achieve their full potential and avoid future health problems with shorter and easier treatments.
Do you charge more for all the services you offer?
We follow the Ontario Fee Guide - which means that our services cost roughly the same as any other practice in Ontario.
Do you offer financing options?
Yes, we have a number of options to make your treatment a reality. We are more than happy to explain your options before you decide to start any procedure.
What's the connection between bedwetting and Obstructive Sleep Apnea (OSA)?
Bedwetting can be caused by a number of conditions, such as urinary tract infection, kidney disease or just the immaturity of a child's bladder.
Obstructive Sleep Apnea can also cause bedwetting. Since breathing during sleep can be difficult for those with sleep apnea, the brain works harder to take in oxygen than it does to control other bodily functions, like bladder control.
Traditionally, tonsillectomy - the removal of tonsils and adenoids - can be the recommended treatment for sleep apnea - a significant surgical procedure, especially for kids. It doesn't address the root cause (underdeveloped jaw bones - read about it here), which in most cases can be treated and corrected with a simple appliance, without the need for surgery.
How do you use Ozone in the office?
Ozone is of the most powerful antimicrobial agents available for use in medicine and dentistry. Major cities throughout the US and the rest of the world use Ozone to sterilize their public water systems, and Ozone is commonly used to sterilize the fruits and vegetables we eat and the bottled water and sodas we drink.
The medical community - especially in Europe - has been using ozone for decades to speed up wound-healing and to treat a variety of diseases. Most of the original research was carried out in the U.S. and Europe in the early 1900s.
Controlled ozone application has been found to be extremely safe and free from side effects — far freer than most medications, including antibiotics. What could be more natural since our own bodies produce ozone at the white-cell level to kill offending microorganisms? The ozone molecule is the most powerful agent that we can use on microorganisms. It is deadly to bacteria, viruses, and fungi, yet the more highly evolved human cells are not damaged by ozone in lower concentrations.
Do you have parking available?
We have plenty of free parking as well as handicapped parking spots. One reserved parking spot is available for patients right in front of the office.
Do giraffes have teeth?
Giraffes have no upper teeth. Just like humans, giraffes have 32 teeth, but most of them are positioned in the back of their mouths. They use their lips and 20-inch long tongues to grab leaves and twigs and grind them up with their back teeth.