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Do you have questions?

We have all the answers here!

What languages do you speak?

Besides English and French, we speak Portuguese, Tagalog, Ilonggo, and Fookien. Still working on our Sanskrit though.

Can I get a same-day appointment?

We do our best to accommodate our patient's schedules, and we are always available for dental emergencies. New patients are always welcome.

  • What languages do you speak?
    Besides English and French, we speak Portuguese, Mandarin, Cantonese, Tagalog, Ilonggo, and Fookien. Still working on our Sanskrit though.
  • Can I get a same-day appointment?
    We do our best to accommodate our patient's schedules, and we are always available for dental emergencies. New patients are always welcome.
  • Will my insurance cover my visit?
    Yes, we accept all insurances. As a non-assignment office, you are responsible for the payment by the end of the appointment, and we submit the claim to the insurance company on your behalf right after your treatment as a courtesy. You usually get your reimbursement by direct deposit or by mail within 2 to 5 business days. ​ Every insurance policy is different - we do our best to assess what your policy covers, but we always recommend our patients to confirm their coverage with the insurance company. ​ Major procedures (crowns, bridges, dentures, implants, etc) usually need to be pre-approved by the insurance company, unless it's an emergency. Please contact us in advance so we can have the procedure pre-approved before you come to your appointment.
  • Are you a holistic practice?
    We follow several concepts that holistic practices preach - looking at the patient as a whole and not just focusing on one particular tooth or gum problem, reducing the number of chemicals and drugs that we put into our bodies, ​using more bio-compatible materials and minimally invasive techniques, avoiding unnecessary radiation exposure, using digital x-rays (which reduces emitted radiation by as much as 90% over traditional x-ray systems), and being environmentally friendly. ​ That's why our appointments are longer than traditional ones - we take the time to know all aspects of the patient's habits and concerns, and then explain the findings and the treatment options. ​ We do use traditional treatments when they are the best option. All our procedures and treatments are firmly based on science, evidence and research. We are not an alternative dental office.
  • Do I need to take x-rays?
    X-rays help us uncover oral health issues that are not possible to detect through a visual exam alone. In order to get the entire picture of your oral health history, and to be able to provide the most effective dental care possible, all new patients at Flow Dental Care must have their new patient x-rays taken at their first appointment. Once you have completed your new patient forms, checked in for your appointment, and your first exam has begun, your dental assistant will take you back for your x-rays. Your dental assistant will begin by covering you with a lead apron, as a safety precaution. First, you will take a panoramic image, where a machine will revolve around your head to get a full mouth image, including your TMJ. Next, in the room, a small, plastic, wing-shaped apparatus will be placed into you mouth. This process is referred to as a bite-wing x-ray because you bite down on the apparatus to hold it in place while the x-ray is being taken. Your dental assistant will adjust the apparatus to capture multiple angles of your teeth, taking special care to capture the upper and lower molars. This type of new patient x-rays are commonly used during your first dental exam because they help your dentist to identify decay between your back teeth. If you are concerned about radiation exposure from x-rays, know that our patients safety and overall health is our top priority. At Flow Dental Care, our machines emit virtually no radiation. Surprisingly, one round of dental x-rays is comparable to one day in the sun! Plus, the x-ray process is also completely pain free. We will use these x-rays to help determine any underlying health issues that may otherwise go undetected. These health problems could include damage to jawbones, impacted teeth, bone loss, abscesses, cysts or tumors, TMJ issues, or underlying decay. It is important to catch these issues early so they can be treated before they worsen with time! X-rays will need to be updated every year or two. Depending on the severity of your mouth’s condition, x-rays could be required more often.
  • How much radiation will I be exposed to?
    We use digital x-ray devices which reduce the emitted radiation by as much as 90% over traditional x-ray systems, and we always avoid taking unnecessary x-rays. ​ Our typical x-ray emits roughly half of the radiation that you get from the environment during a day. ​ For cases when we need more frequent monitoring, we have a radiation-free cavity detection system, which utilizes a laser beam to illuminate the tooth from the inside and allows us to detect cavities and fractures in hard to see spots, such as in between the teeth.
  • Are one-day crowns as good as the traditional (porcelain) ones?
    We use mainly 2 materials for our crowns: Zirconia and Lithium Disilicate Glass (ceramic) - eMax. ​ Zirconia is the first choice for back teeth crowns due to its high strength. It lasts longer than porcelain while holding none of its disadvantages. Lithium Disilicate Glass (eMax) is usually the right choice for front teeth, due to its excellent esthetics, durability, and strength. ​ Both materials are stronger than porcelain and have none of the cons, such as allergies or discoloration near the gum line.
  • What are the advantages of Ozone?
    Ozone is of the most powerful antimicrobial agents available for use in medicine and dentistry. Major cities throughout the US and the rest of the world use Ozone to sterilize their public water systems, and Ozone is commonly used to sterilize the fruits and vegetables we eat and the bottled water and sodas we drink. ​ The medical community - especially in Europe - has been using ozone for decades to speed up wound-healing and to treat a variety of diseases. ​ Controlled ozone application has been found to be extremely safe and free from side effects — far freer than most medications, including antibiotics. What could be more natural since our own bodies produce ozone at the white-cell level to kill offending microorganisms? The Ozone molecule is the most powerful agent that we can use on microorganisms. It is deadly to bacteria, viruses, and fungi, yet the more highly evolved human cells are not damaged by Ozone in lower concentrations.
  • Are you good with kids?
    We love having kids at the office! We take great care to avoid stress and reduce any discomfort - most of us are usually anxious about going to the dentist, but we have the experience and the technology to make it a pleasant experience for your little ones! ​ The sooner they start going to the dentist, the easier it is to treat and prevent any issues, especially craniofacial and airway related disorders. It's a crucial period when we can help your kids to achieve their full potential and avoid future health problems with shorter and easier treatments.
  • How can I get more information about the VIVOS System and assess if I am a potential candidate?
    We offer online Patient Education Meetings regularly. We also have a VIVOS resource page with case studies, scientific articles and testimonials that you can access here. ​ You can also visit and take the self-assessment to verify if you are a potential candidate for the treatment, and schedule a consultation with Dr. Inoue-Cheng, which lasts 60-90 minutes.
  • What's the connection between bedwetting and Obstructive Sleep Apnea (OSA)?
    Bedwetting can be caused by a number of conditions, such as urinary tract infection, kidney disease or just the immaturity of a child's bladder. ​ Obstructive Sleep Apnea can also cause bedwetting. Since breathing during sleep can be difficult for those with sleep apnea, the brain works harder to take in oxygen than it does to control other bodily functions, like bladder control. ​ Traditionally, tonsillectomy - the removal of tonsils and adenoids - can be the recommended treatment for sleep apnea - a significant surgical procedure, especially for kids. It doesn't address the root cause (underdeveloped jaw bones), which in most cases can be treated and corrected with a simple appliance, without the need for surgery. If you want to learn more, please check this video: Connection Sleep Disordered Breathing and Bedwetting
  • Do you offer parking?
    There is free parking as well as handicapped parking spots in the plaza. A reserved parking spot is available for patients right in front of the clinic for your convenience.
  • Do you offer financing options?
    Yes, we have a number of options to make your treatment a reality. We are more than happy to explain your options before you decide to start any procedure.
  • Do giraffes have teeth?
    Giraffes have no upper teeth. Just like humans, giraffes have 32 teeth, but most of them are positioned in the back of their mouths. They use their lips and 20-inch long tongues to grab leaves and twigs and grind them up with their back teeth.
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